Effective October 19, 2026. Please read this policy before creating an account or placing an order.
Before work begins
If you need to cancel, contact us through your project workspace. We review cancellation and refund requests based on the accepted scope, payment status, work already performed, and applicable consumer law.
After work has started
Custom development involves work specific to your requirements. Refund eligibility and the refundable amount depend on undelivered scope and documented work. No automatic refund is promised for completed or approved work.
Delivery issues
Report a deliverable that does not meet the agreed scope through project messages. We will review it against the accepted requirements and discuss a correction or an appropriate resolution.
Processing approved refunds
Approved refunds are processed through the original payment provider where supported. Timing, exchange rates, and provider fees depend on that provider. Refunds are not shown as complete until the provider confirms them.
Your rights
Nothing in this policy limits non-waivable consumer rights. Contact us before commissioning work if you have questions about cancellation or jurisdiction-specific requirements.
For questions or requests, use our contact form.